RailQuick Private Limited ("RailQuick", "Company", "we", "our", or "us") is committed to protecting the privacy of individuals who access or use our website, web application, PNR and train information services, vendor registration facilities, pilot programs, and related services (collectively, the "Platform").
This Privacy Policy explains what information we may collect, why we collect it, how it may be used, how it may be shared, and the measures we take to protect it.
Depending on how you use RailQuick, we may collect different types of information.
You may voluntarily provide information such as:
You should only provide information that you are authorized to provide.
When you access the Platform, certain technical information may automatically be collected, including:
RailQuick provides features that allow users to check PNR status, search for trains, and access available train-related information. When you use these features, you may provide information such as your:
RailQuick uses RailKit (railkit.in) as a third-party API service for certain railway information functionality, including PNR-related information and train search/data services.
When a user requests information through a feature that uses the RailKit API, relevant information may be transmitted to or processed through RailKit or its underlying systems to fulfil that request.
RailKit is an independent third-party service provider. RailQuick does not operate or control RailKit's systems. RailQuick's use of RailKit does not mean that RailQuick is officially affiliated with, endorsed by, or operated by Indian Railways or IRCTC.
For information about how RailKit handles data, users should also review the applicable terms and privacy practices of the relevant third-party service.
Important Privacy Notice regarding PNR Data:
RailQuick does not use PNR information for purposes unrelated to providing or improving the requested railway information service, except where necessary for security, legal compliance, fraud prevention, or other purposes described in this Privacy Policy.
Where technically feasible and appropriate, RailQuick may minimize the amount of personal information retained after a requested lookup has been completed.
If you choose to apply to become a RailQuick vendor, we may collect information required to evaluate and manage your application, including:
Vendor information may be used to verify eligibility, communicate regarding the application, establish a vendor relationship, manage operations, process payments where applicable, prevent fraud, and comply with legal requirements. Submitting a vendor application does not guarantee approval.
RailQuick may use collected information for purposes including:
Where required by applicable law, we will rely on an appropriate legal basis for processing personal information.
We may share information where reasonably necessary with:
We may use third-party providers for services such as railway data and API services, cloud hosting, databases, analytics, email/SMS communication, authentication, security, payment processing, customer support, and delivery operations. These providers process information on our behalf to provide the relevant service.
Where necessary to fulfil an order or delivery, relevant information may be shared with vendors, delivery personnel, station partners, or operational partners. Only information reasonably required for the relevant service should be shared.
We may disclose information where required by applicable law, court order, governmental request, regulatory requirement, or where reasonably necessary to protect our legal rights, users, or the security of the Platform.
RailQuick relies on certain third-party services to operate parts of the Platform. These may include railway information APIs, hosting providers, analytics services, communication providers, authentication services, payment providers, and other technology providers.
For example, RailQuick uses RailKit for certain railway information and PNR/train-related API functionality.
Because these services are operated by independent third parties, their availability, processing practices, and security measures may be subject to their own terms and policies. RailQuick takes reasonable steps to select and use appropriate service providers but cannot guarantee the policies, availability, or security of third-party services outside our direct control.
RailQuick implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the service, safeguards may include access controls, authentication mechanisms, secure communications, restricted system access, monitoring, and other appropriate security measures.
Please note: No internet-based service, website, API, database, or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
RailQuick retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing requested services, operating and improving the Platform, managing orders and vendor relationships, maintaining business records, preventing fraud, resolving disputes, and complying with legal obligations.
Where information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
RailQuick may use cookies, local storage, analytics tools, and similar technologies to keep the Platform functioning properly, remember preferences, understand user interactions, monitor performance, and improve user experience.
Users may control certain cookies through their browser or device settings. Disabling some cookies may affect Platform functionality.
RailQuick's Platform is not intentionally designed to collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to RailQuick without appropriate consent, please contact us so that we can review and take appropriate action.
Users are responsible for ensuring that information submitted to RailQuick is accurate and that they have the appropriate authority to provide information relating to another person (for example, another passenger's PNR). Users should avoid sharing unnecessary personal information through feedback forms or support free-text fields.
The Platform may contain links to third-party websites, applications, or services. RailQuick does not control the privacy practices, content, security, or policies of those third parties. Users should review their privacy policies before providing them with personal information.
If RailQuick becomes aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law and our security procedures. Where notification is legally required, RailQuick will provide appropriate notification to the relevant individuals, authorities, or other parties.
Subject to applicable law, individuals may have rights relating to their personal information, including rights to:
Certain information may need to be retained where required by law or reasonably necessary for legitimate business, security, dispute-resolution, or compliance purposes.
RailQuick may update this Privacy Policy from time to time as our Platform, services, technology, or legal requirements develop. When changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy. Where appropriate, material changes may also be communicated through the Platform.
For privacy-related questions, requests, or concerns, please contact:
By using RailQuick, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed as described above, subject to applicable law.